Service Offer

Only rapid help is of real help.

That’s why our service hotline is open 24 hours a day. 24 hours a day, 365 days a year – worldwide!

Do you require help and support? Our service team has many years of experience in the assembly and maintenance of our machinery and systems, and is your ideal contact partner as a result.

You will receive from us:

• Personal contact available
• General and technical information’s as well as trouble shooting support
• Bereitstellung und Versand von Ersatzteilen nach Absprache

Service-Hotline mechanics: +43 316 6901 739-1
Service-Hotline electrics: +43 316 6901 739-2
Service e-mail: service@koenig-rex.com

Our know-how as an OEM

If you need replacement or wearing parts for your König system, then you’re in good hands with us. As the manufacturer we have almost perfectly complete records and documentation for all of our machines and systems, even those that are already 30 or even 40 years old. As a consequence, you always get the right spare part for your König machine or system as soon as possible.

As an OEM (Original Equipment Manufacturer), we have the necessary know-how and, of course, the necessary original spare parts which you might require for your machine. Maximum reliability and a long service life is a matter of course and guaranteed.

When repairs are made, they must be done quickly, professionally and sustainably.

Our experienced field service technicians and the entire service team are also committed to this guiding principle. This is why we are the right contact person if your machine has a fault or if you need a detailed analysis of the actual state of your machinery or equipment.

Give your machines and plants a maintenance service to guarantee a high level of availability and excellent performance!

We can offer you a wide range of maintenance products to ensure a high level of availability from our machines and the trouble-free production of high-quality baked products in the long term. Preventative maintenance work helps in the avoidance consequential damage and, as a result, facilitates the long-term value protection of your machine stock. Benefit from one of our service packages.

The success of our products depends on our customers’ knowledge.

In addition, we strengthen customer loyalty and satisfaction in this way. Training sessions are also one of our Sales Department’s selling points and can be included as part of the sales package when concluding a contract.

Customer training and demonstrations provide a unique opportunity to convince customers in-house of our own products and their performance levels. That’s why we offer training courses and presentations at our customer demonstration centre. Give yourself a competitive edge with König and test your products and recipes in the König customer demonstration centre!

To the Customer Demonstration Centre